At DynamiQ, we take feedback seriously and are committed to resolving concerns fairly, promptly, and respectfully.
How to submit a complaint
All complaints must be submitted in writing and can be lodged via one of the following methods:
Online submission using our website complaint form
Completion of a Customer Feedback Form
A formal letter addressed to the Centre Manager
Email to support@dynamiqs.com.au
How complaints are handled
Upon receipt of a formal complaint, Management will review the matter and investigate it in a timely and reasonable manner. We aim to deal with all complaints in a fair and balanced manner.
If a response is requested in the complaint, subject to paragraph 3 below, Management will:
(a) issue an acknowledgement of the complaint within seven (7) days of receiving the complaint and
(b) endeavour to complete their investigation into the complaint and issue a response to the complainant within 28 days of receiving a complaint.
If a formal response is required, complainants must provide either a valid email address or a postal mailing address.
Right to refuse response
DynamiQ reserves the right not to respond to complaints that are abusive, defamatory, or derogatory toward DynamiQ, its staff, or its Management.